Process diagnostic
Bring one real process to a working session.
Shape the workflow, systems, decisions, controls, and recurring exceptions into a focused implementation conversation.
Working-session focus
One process
Named owners
Visible constraints
Buildable next step
Preparation
Include the people who know how the work operates.
A process owner should usually be involved. Depending on the workflow, an executive sponsor, transformation lead, and relevant IT or security stakeholders may also be useful.
What to bring
- A process map or practical walkthrough
- The teams and systems involved
- Typical inputs and expected outputs
- Approval and decision rules
- Common exceptions or unresolved handoffs